25.01 Complaints against a Resident alleging that the Resident has failed to fully and properly perform his duties shall be made in writing on an appropriate Medical Report Form developed by the Employer.
25.02 Complaints as described in sub-article 25.01 regardless of the originator of the complaint, shall be made in writing and shall be submitted directly to the Office of the Vice-President in charge of medical affairs of the Employer.
25.03 Upon receipt of the complaint, the appropriate Vice-President in charge of medical affairs of the Employer shall immediately notify, in writing, the affected Resident of the substance of the complaint and shall invite the Resident concerned to prepare a verbal and/or written response thereto.
25.04 The appropriate Vice-President of Medical Affairs of the Employer may choose to process the complaint or not, but always in accordance with the policies of the Employer and/or the Medical By-Laws as they apply to the Employer’s Clinical Staff. If consultation of the Vice-President with other personnel is deemed advisable, said Resident shall be personally invited to meet with the appropriate Vice-President of Medical Affairs to discuss the complaint and minutes of such meetings may be kept. At the above and any subsequent meeting with Employer’s personnel convened to discuss the complaint and to which meeting the Resident is requested to attend, if he so elects he may have a representative of the Association attend such meeting.
25.05 It is understood that all original Employer records or facsimiles thereof relating to the complaint and its disposition shall be kept in strictest confidence under the care and control of the appropriate Vice-President in charge of Medical Affairs at all times. It is further understood that no other permanent Employer copies of the above records shall be made, unless they are required by law or due process, to meet Board or Committee requirements.